![]() ![]() If the local/credit card currency is different than the one used at the time of checkout then your bank will convert the amount using the current exchange rate. ![]() Orders within Canada, USA, UK (and the EU) and Australia are shipped from our local offices within these regions. Our system takes into account these variations when checking out.Currently, our system provides pricing based on your shipping country:Īll other countries have pricing displayed in USD but the pricing of products outside of the USA is higher in USD than within the USA because of additional costs we incur to import these products. Some regions include taxes and duties while others do not. We currently offer prices in the following currencies which reflect pricing in each region. Our team can be reached via our contact page with any further queries you may have. Postal/carrier delays, logistics, bad weather, or things out of our control. We work as hard as we can to try to meet all delivery estimates, but sometimes there may be delays - e.g. Please note that the below shipping timelines are estimates and not guaranteed. You will receive an email from DECIEM once your order has shipped with your tracking number for each order, along with a We use various couriers depending on the destination and, as a result, shipping times may vary. If the parcel is confirmed delivered with a Proof of Delivery (POD) or if a "Safe Place/Leave with Neighbour/Delivered with Consignees Authority" request is made with our courier directly, we are unable to issue a refund if these parcels are lost/stolen. We assess each report on a case by case basis. Until a missing package has been returned to DECIEM or officially declared lost, we are unable to reship or refund the order. Any requests made outside of this timeframe have no guaranteed resolution. International orders reported missing/stolen must be reported within 21 days from shipment date. Please note that any domestic orders reported missing or stolen must be disputed within 14 days from shipment date. Depending on the courier, investigations can take up to 10 business days to conclude. If you’re unable to locate your parcel, please contact us so that we can start an investigation with the courier in regards to your missing parcel. Have you checked your tracking information? Please make sure to check your surrounding area and with your neighbours. ![]()
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